Call Intelligence To Drive Business Decisions

Analyze Customer Conversations

Gain full visibility into customer conversations, so that you can use that data to make intelligent business decisions.

Analyze customer conversations & use that intelligence to inform business decisions

  • Adaptive Analytics Platform.
  • Customizable Plans.
  • Marketing Call Tracking.
  • Contact Center Solutions.

Features

Feature I

  • Unlimited users
  • User access levels & controls
  • Local & toll-free tracking numbers in over 40 countries
  • Record calls

Feature II

  • Port numbers
  • Track online & offline advertising channels
  • Dynamic Number Insertion on website
  • Calls matched to website visitor and ad click

Feature III

  • Forward calls to landline, mobile, or softphone.
  • Call whispers
  • Click-to-call ads and ad extensions
  • Bulk text messaging campaigns

Feature IV

  • Send and receive text messages
  • Integrated softphone
  • Scheduled text messaging
  • API access

Feature V

  • Integrated softphone
  • Route calls by schedule
  • Score, convert, and tag calls
  • Route calls by IVR menus

Feature VI

  • 2Virtual voicemail boxes
  • Conference calls
  • Custom fields
  • Triggers (text or calls)

Questions and Answers

Dynamic Number Insertion refers to the process where our tracking code dynamically displays a tracking number to your website visitors based on the advertising source of the visit. A Google Adwords visitor will see your Google Adwords tracking number, etc. Dynamic Number Insertion can also refer to our GeoContact technology that dynamically displays a tracking number to website visitors based on the advertising source of the visit AND their geographic location.
The likelihood score refers to how confident our system is that a particular website visitor made a particular phone call. The score for each match can range from 1-100%, with 100% being the most confident.
We use a variety of factors to determine which website visitors are most likely to have made each of your phone calls such as: time, geography, activity, and history.
In order to keep your likelihood scores as close to 100% as possible, we recommend 1 tracking number for every 20 daily visitors to your website from a source.
Porting means to take your current phone number away from the current provider, and transport it to another carrier (like Ovatek call Analytics).
We can port numbers to our system in the US and Canada only. To start, click here to create your port request in our system within the numbers menu. Or once you are logged into your account you can go to: Numbers - Port Numbers.
Call queues work when you need to route to multiple agents, have those agents on different schedule, or want to automatically assign an agent to the call.